Almata Refund and Dispute Policy

 

Applies to: Cyber Risk Report and all digital services offered by Almata Co., Ltd.
 

1. Overview

Almata provides automated cyber risk reports and related cybersecurity services. Due to the digital and non-returnable nature of these services, we maintain a strict but fair refund and dispute policy.
 

2. Refund Eligibility
Refunds may be granted under the following conditions:

• A report was not delivered due to a system error or failure

• A duplicate payment was made in error

• The customer was charged but did not initiate a service (fraudulent charge)
   

Refunds will not be issued in the following cases:

• The report or service was delivered as requested

• Dissatisfaction with the results of a completed assessment

• Inability to act on recommended security improvements

 

3. Dispute Process

If you believe a charge is in error:
Contact us within 7 days of the transaction at [contact@almata.co.jp], subject: REFUND and DISPUTE
Include your email, invoice number, and the reason for the dispute
We will respond within 3 business days

 

4. Refund Method

Approved refunds will be issued via the original payment method (e.g., Stripe, credit card)
Processing times vary by payment provider, typically 5–10 business days
 

5.Chargeback Warning

Initiating a chargeback without first contacting Almata may delay resolution. If fraud is suspected, we reserve the right to pursue collection or legal remedies.

 

10. Contact Us

If you have any questions about this Refund and Dispute Policy, please contact us at:

contact@almata.co.jp, subject: REFUND and DISPUTE

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